Shipping & Returns
Simona Jule currently only ships within Australia. We are working on providing international shipping for you soon, please follow us on Instagram @simonajule to stay up to date for these details.
All items are shipped from Melbourne, Australia within 2-3 business days of purchase, unless stated otherwise.
Shipping within Australia is a flat rate of $10 AUD via Australia Post Regular Parcel.
You can expect to receive your item within 3-5 business days once it has been posted. This is a guideline and we cannot be held responsible for any delays due to delivery services.
RETURNS AND EXCHANGES
All items are hand made with love and care in Melbourne, Australia. Your satisfaction is of the utmost importance to us therefore if for some reason you are dissatisfied, please follow the following instructions:
- Please contact us at firstname.lastname@example.org if you need to organise an exchange.
- We will accept returns for unused items in their original packaging within 7 days of receipt of your package for exchange only.
- Earrings cannot be exchanged or returned due to health regulations.
- Postage costs associated with your exchange are the responsibility of the customer.
- Vera Moon cannot take responsibility for exchanging an item that has been lost during shipping.
Refunds are only accepted in the unlikely case of a faulty item within the first 6 months of purchase.
Faulty items will be assessed case by case, if the damage has occurred due to personal wear and tear or mishandling, it will not be eligible for a refund.
Please contact us at email@example.com with a photo of your faulty item and we can either organise a replacement, repair or refund. Vera Moon will happily cover any postage costs associated with your replacing or repairing your faulty item.